Technical Applications Scientist 2 - Library Prep

Job description

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Responsibilities: Provides phone, email, and/or live chat support to internal and external customers Demonstrates contact center best practices, team focus, and time management skills Attains sufficient technical and customer handling mastery to independently troubleshoot routine to moderately complex technical and account issues in a timely manner Coaching and supporting junior staff on best practices, processes, and assisting with resolution of moderate to complex issues when requested Assist team in the...