Contact Center Supervisor

Job description

Overview We have an exciting career opportunity for a Contact Center Supervisor to join our team! The successful candidate will perform the role of coach, teacher, planner and administrator for direct reports, and provides appropriate opportunities to ensure employee engagement (i.e. education, training, performance management, advancement opportunities, etc.). The Supervisor works in collaboration with functional and cross-functional teams, peers, direct reports, and management to advance the goal of continuous improvement by identifying problems and finding solutions to improve and streamline processes directly impacting customers and customer satisfaction. The Supervisor ensures operational responsibilities are met in the Contact Centers and that internal and external customer needs are met or exceeded daily. The Supervisor maintains positive, effective relationships, exercises sound judgment when interpreting policies and procedures to determine fiscally responsible decisions and uses a teamwork approach to ensure all are poised to meet the challenges of change, innovation, and cultural diversity. In addition to normal responsibilities, the Supervisor manages project work/speci...