Senior Branch Manager

Job description

Overview: Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Consistently meets with business partners to review customer deals. Primary Responsibilities: - Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. - Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. - Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. - Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Researches prospects, and asks for referrals with current customers. - Actively recruits and selects talent to fill positions within Retail and/or M&T Bank. - Actively models and coaches customer service and needs determination behaviors. Reinforces and maintai...