Reengagement Specialist

Job description

Reports to: Call Center Manager Job Summary: Contacting customers when appointments are not sold on the initial sales presentation. The effort is to get a Revisit appointment scheduled for a Home Improvement Consultant back to the home at a time that meets the customers schedules, and our visit parameters, or to make the Rehash Sale over the phone/zoom. During all customer interactions the following expectations must be met: For Rehash Sales, the following expectations must be met - Obtain information which withheld the customer from buying through customer contacts. - Continuously follow up with customers if unsuccessful with a one call close attempt - Build customer rapport by selling company value - Meet all the key performance indicators - Compile trends and communicate with Sales Management - Negotiate contracts and pricing - Complete all necessary paperwork and documentation to complete sale with customer. Agent - Essential Job Responsibilities: Experience/Education: High school diploma, two years related experience and, or equivalent combination of education and experience. Prior Call Center experience preferred and or Sales experience. Skills/Qualifications: To perform this...