Customer Loyalty Advisor

Job description

Start date: 29th June 2026 Salary: £25,551.03 Who we are 🌍: We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We’re on an exciting journey of growth and transformation – we’re going places. The opportunity ✨: Our Contact Centre plays a huge part in our mission to create the world's most rewarding experiences. We support over 40 million customers in turning Avios into unforgettable travel experiences. As a Customer Loyalty Advisor, you’ll support customers across a range of channels including telephone, webchat and WhatsApp, aiming for first contact resolution wherever possible. You don’t need exper...