Customer Engagement & Service Agent

Job description

Your mission Customer help center for public institution Start of work – April/May 2026 Tasks: Address - Aleja Wincentego Witosa 16, Lublin Lublin, lubelskie - answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website - channels: phone (inboud, outbound), livechat (inbound) Employment contract: Full time, part time junior consultant(Junior), consultant (Mid / Regular) Hybrid or on site position Open now: Looking for many people open positions: 3 Shift work: no Working days: Monday through Friday Working hours: 8:16, 9:17 or adjusted if part time Possible night time hours: no Form of payment: monthly Wage calculation: Fixed base rate + an hourly rate Your profile: - Experience in customer service in the last 2 years (at least 12 months) – essential, - Polish language skill on C1 level - essential, - English language skill on B2 level - essential, - Polish sign language on B2 level – optional, - Ukrainian language skill on B2 level – optional, - Student status – optional, - No criminal record, - Secondary education, - High manners and personal communication skills, - The ability to write quickly and correctly, - Readiness...