Front Desk Agent

Job description

Are you passionate about creating unforgettable guest experiences? If so, we have a a position for you as our Front Desk Agent at Residence Inn Lexington South/Hamburg Place . In this role, you will be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, spe...