Customer Support (Day Time)

Job description

🌟 We’re Hiring: Customer Support, Day Time 🌟 As a key player in the media industry, Streem’s support function operates around the clock - 24 hours a day, 7 days a week. We’re looking for a new team member to join our Customer Support team! This full-time role involves a mix of weekday shifts from 7am-3pm and 8am-4pm. This Customer Support role is ideal for individuals who have a passion for a career in the media and SaaS landscape, and enjoy creating outstanding experiences for our valued clients as a first point of contact and being responsible for various vital ‘behind the scenes’ activities. Who we are: At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story. Your day-to-day responsibilities: - Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform; - Supporting our Account Management team with day-to-day tasks, including data entry, brief building, bri...