Business Analyst
Ricoh · North Ryde, New South Wales, AU
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workf...
Job description
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? We are seeking an experienced Business Analyst / Functional Consultant to support a major enterprise transformation, migrating after‑sales service billing from SYS21 to Microsoft Dynamics 365 CE Field Service and Dynamics 365 Finance & Operations (F&O). This role suits a practical, delivery‑focused BA who enjoys working closely with business and technical teams to translate requirements into high‑quality solutions. Key responsibilities: - Facilitate workshops and interviews to capture business and functional requirements - Document current and future‑state processes, pain points, and controls - Produce clear requirements artefacts (BRDs, user stor...