Technical Expert

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ships Service is looking for a Technical Expert. Who you will work with: The Technical Expert will be reporting to Head of Technical Support Centre. What you will be doing: Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner. Responsible to provide technical expertise, commercial advice and troubleshooting to customers. To be capable of solving customer problems by providing first class technical support and solutions Responsible for continuously update and maintain the required knowledge databases. Utilize appropriate IT tools available for transparent and consistent way of working Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers. To...