Customer Relations Business Analyst I

Job description

- Independently conduct data analysis related to major projects and operational activities that includes the following activities: - Design analysis and develop programs to gather data to be reported - Analyze trending information to identify root causes and develop recommendations for resolution, prevention procedures, design member experience servicing pilot and processes improvement - Constructing documentation analysis and execute solutions as directed by management. - Analyze trends and make recommendations in relation to call/interaction volume, shrinkage to determine representative staffing level and representative performance measures. - Responsible for the development of short and long-term forecasting to estimate performance needed to meet each stakeholder service level expectations. - Serve as Customer Relations subject matter expert on major department and corporate initiatives, projects, process improvement or any other major activity as assigned by management independently. - Independently ensure Customer Relations' needs are addressed; must be able to clearly articulate business needs so that the department is not negatively affected and elevate concerns and issues t...