Donor Relations Assistant

Job description

This is a Fixed Term Contract position through 30 June 2027. Staff work a hybrid schedule with 2 days/week in the office The Donor Relations Assistant will provide timely world-class service to IFAW supporters and the public, ensuring supporter satisfaction in the Netherlands by promptly responding to supporter enquiries in an effective and efficient manner. This role will promote IFAW’s mission and brand, applying professional best practices and stewardship to acquire, retain and further engage supporters – ultimately maximizing revenue, supporter satisfaction and long-term loyalty. The DR Assistant will maintain the integrity of supporter database systems; provide administrative, organizational and operational support to the Supporter Relations function and manager. Role and Responsibilities: - Act as front-line representative for IFAW with supporters and the general public in an effective and efficient manner - Read and sort incoming mail, answering letters on all kinds of subjects as promptly as possible - Answer telephone calls efficiently - Handle incoming email through the info-nl as promptly as possible - Compile and send information letters or material to donors and other...