Ecomm Customer Service Representative

Job description

About Manhead LLC Manhead is a worldwide, full service, merchandise and experiential company c reating the global intersection of music, fashion and culture through branded experiences that strengthen the bond between artists and fans. For over thirteen years, Manhead has succeeded as one of the leading, independently owned music/entertainment merchandise companies, specializing in touring, e-commerce, creative, retail, licensing, collaborations, and pop-up shops. About the role: We are seeking a customer-focused support agent to deliver exceptional service across multiple ecommerce storefronts. This role requires strong communication skills, the ability to multitask, and a proactive approach to problem-solving in a fast-paced environment. This position can be remote, but preference will be given to candidates in Nashville TN, as our Ecommerce team and company headquarters are based in Nashville. What you'll do: - Respond to customer inquiries promptly via Gorgias and other designated support channels (email, chat, etc.) - Resolve customer issues such as cancellations, refunds, changes, and exchanges in Shopify , Aftership, and 3PL warehouse management platforms. - Assist customers...