Customer Solutions

Job description

Job DetailsJob Location: Headquarters - Midland, TX 79701Position Type: Full TimeJob Category: Customer ServiceGeneral Summary The Customer Solutions is responsible for providing effective customer service for all customers by using knowledge of company products and services. Customer Solutions employees interact with customers to provide information in response to questions, concerns, and complaints in person or by phone, email, and chat. Principal Duties and Responsibilities: Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures. Utilize tact and experience-based knowledge to resolve customer complaints. Assist customers with funds verification, phone transfers, statement research, wire transfer requests, debit card disputes over the phone and in person. Resolve customer concerns or questions regarding their online banking and bill pay. Re-indexing driver’s licenses and SSN cards for all other branches to and from accounts. File customer dispute forms for unauthorized purchases. Assist new accounts representatives with signature card inquiries. Verify all address changes are completed and make c...