Global Service Desk (GSD) Technician I (Part Time)

Job description

The Global Service Desk has five main roles: 1. Ensuring service availability, performance, and customer satisfaction. 2. Troubleshoot, resolve, or escalate alerts/alarms on customer services. 3. Coordinating the Incident Management process. 4. Act as the initial point of contact for all customer inquiries. 5. Provide customers with exceptional service that helps create and maintain the ideal customer experience. As a Global Service Desk (GSD) Technician, you will be responsible for responding to customer inquiries through various communication channels such as phone, email, chat, and ticketing systems within a defined timeframe. You will perform initial troubleshooting and utilize proper communication and escalation procedures to ensure customer satisfaction. You will frequently interact with technical support, service provisioning, and sales teams in this role. Therefore, clear and concise communication skills are essential. You will also work closely with the Operations and Network teams, requiring you to develop a good all-around understanding of data center systems and networks. Diligence and attention to detail are key skills required for this role. You will be responsible fo...