Head of Product, GTM Experiences

Job description

About Toast 🍞 Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As AI reshapes software, we believe the entire go-to-market experience, from onboarding, to support, to growth needs to be reimagined as well. We’re looking for a hands-on product leader to reinvent these domains with AI at the center. About this Role: As Head of Product for GTM Experiences you will lead the transformation of onboarding, support, and product-led growth into intelligent, AI-native systems that drive activation, expansion, retention, and measurable revenue impact. This role blends executive leadership with deep product craftsmanship. You’ll scale high-performing teams while personally diving into data, experimentation, and design. You’ll thrive in this role if you’re a builder who leads from the front. What You’ll Do: - Redesign onboarding, support, and how we think about growth in the context of AI - Own activation, expansion, retention, and support efficiency goals - Build rigorous experimentation frameworks and accelerate iteration velocity - Use AI to reimagine cust...