Customer Support Specialist - Law 68/99 (Categorie Protette)

Job description

About the Role MPS Monitor is looking for a Customer Support Specialist / Customer Service Representative registered under Law 68/99 (Categorie Protette) to join our global team and support our operations in Italy. In this role, you will help ensure that customers worldwide receive high-quality support and assistance when using our platform and services. At MPS Monitor, we follow a strong customer-centric approach , from designing innovative solutions to providing outstanding customer support. As part of our team, you will interact directly with customers, assist them with technical and service inquiries, and collaborate with internal teams to ensure the best possible user experience. This position is ideal for candidates who enjoy technology, troubleshooting, and customer interaction , and who want to grow in an international SaaS environment. Key Responsibilities: Maintain accurate records of support interactions in the company systems - Serve as a primary point of contact for customers , providing professional support via email and phone. - Handle customer inquiries and issues efficiently, escalating complex cases when required. - Support customers during installation, configura...