Market Business Service Officer

Job description

Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management Team to lead and supervise all service and business functions across the market. This includes the management of the Business Service Officers and Service Managers within the market. The Market Business Service Officer is responsible for leading and driving the Firm’s key strategic initiatives, contributing to a strong market culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The MBSO keeps the Market Management Team and Regional Business Service team informed of significant matters and must determine when escalation is necessary. DUTIES and RESPONSIBILITIES: Leadership and Supervision: - Lead the market in executing the organization’s strategic priorities by influencing and coaching behavioral change - Lead, mentor, and supervise a team of Business Service Officers, Service Managers and Service Professionals - Review and oversee the market procedure for onboard...