Helpline Advisor

Job description

Helpline Advisor National Enquiry Centre - Glasgow 37.5 Hours & Permanent Salary: £24,947.00 per year Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Helpline Advisor to join their team of staff. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include: Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders Consistently meet all key performance indicators Use multiple CHG systems to book, re-schedule and cancel appointments Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions Outbound calls to patients and other key stakeholders will be required to convert enquiries Applicants should mee...