Senior Research Executive - Client Success

Job description

This role is essential to the function of the Client Success team and of the wider Channel Performance team in terms of building relationships with clients’ businesses, adding value, and delivering impact from our mystery shopping programmes. As a Senior Research Executive, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £20k to £100k. You will also support the senior team on delivering elements of a larger programme. You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance. Day to day: These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation , this may vary as different opportunities arise: - You will form a key part of the team responsible for the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to quality standards. The management and ongoing impr...