Customer Success Manager

Job description

As a Customer Success Manager at JPMorgan Chase, you will be a strong communicator and relationship-builder who can translate complex technical work into clear, compelling stories for both technical and non-technical audiences. You will own customer-facing content narratives end to end, explaining sophisticated cybersecurity concepts such as risks, controls, capabilities, and outcomes in ways that resonate with our audiences. This role sits at the intersection of customer success, communication, and organizational enablement, and you will work closely with cybersecurity leadership, product teams, and communications partners, and support multimedia initiatives such as videos, presentations, and events. The Cybersecurity Technology and Controls (CTC) Customer Success team is dedicated to both driving adoption and awareness of our products through smart, holistic campaigns and communications, as well as enhancing customer satisfaction and engagement. Our team works closely with clients to ensure they derive maximum value from the products and services built by our Shared Services team, as well as supporting content across CTC. Job Responsibilities: - Write, edit, and own customer-faci...