UK Customer & Partner Coordinator

Job description

Remote, UK-based · Full-time · Competitive base + uncapped performance bonuses GenePlanet is a global biotech group operating in 45+ markets, with 5,000+ medical partners worldwide. We're expanding our premium non-invasive prenatal testing (NIPT) service across the UK — and we're building the team to lead it. We're hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. You'll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network. Tasks: What you'll do: Patient side (online channel): - Convert online enquiries into NIPT sales through warm, consultative phone conversations - Coordinate home phlebotomy and clinic appointments for patients - Be the trusted point of contact for patients from first enquiry through to test results - Respond promptly and empathetically — pregnancy is sensitive territory - Track conversion rates, customer feedback, and experience metrics Partner side (offline channel): You'll also feed insights back to our marketing team — what patients ask, what messaging lands, where channels need sharpening. - Support our growing UK network of clinics, ul...