Casino Hospitality Host

Job description

A Casino Hospitality Host provides personalized, high‑quality service to casino guests to enhance their experience, encourage return visits, and build long‑term loyalty. The role focuses on developing strong guest relationships, coordinating VIP services, and ensuring guests receive exceptional hospitality throughout their visit. Key Responsibilities: - Build and maintain strong relationships with casino guests, including VIP and high-value players. - Greet and welcome guests on the casino floor, including non‑coded guests, providing exceptional hospitality. - Monitor guest gaming activity to determine eligibility for complimentary services (comps). - Arrange reservations for hotel rooms, restaurants, entertainment, and special events. - Resolve guest concerns promptly and professionally. - Promote casino promotions, loyalty programs, tournaments, and events. - Maintain accurate player profiles and track guest preferences. - Collaborate with hotel, food & beverage, security, marketing, and other internal departments. - Identify potential high-value players and support long‑term relationship development. - Meet or exceed guest retention and gaming revenue goals. Skills & Qualificati...