Quality Assurance Specialist

Job description

JOB SUMMARY: The Quality Assurance Specialist performs routine monitoring work and uses statistical sampling, auditing, and observation of work to ensure consistent compliance with policies and procedures. ESSENTIAL FUNCTIONS: · Conducts monitoring and makes recommendations for improvement and maintains documentation on program reviews. · Compiles required monitoring documents and submits responses to Quality Assurance Lead. · Provides technical assistance on workforce services programs. · Maintains knowledge on current and future programs to ensure compliance with laws and regulations. · Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: · Knowledge of workforce development, economic development, business intelligence and trends, and project management. · Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. · Knowledge with applicable federal, state, and local laws and regulations. · Knowledgeable with the Integrated Service Principles. · Knowledge of quality control, auditing, or performance monitoring, · Knowledge of word processing, spreadsheet, tech...