Customer Service Agent

Job description

Job Description Summary #LI-Onsite Location: Târgu-Mureș, Romania Relocation Support: This role is based in Târgu-Mureș, Romania. Novartis is unable to offer relocation support: please only apply if accessible. Be the person who keeps customers supplied—reliably, accurately, and on time. As a Customer Service Agent, you’ll orchestrate demand and order flows end‑to‑end, turning plans into deliveries while keeping data clean and stakeholders aligned. You’ll work at the heart of the operation, partnering with production, quality, dispatch, and warehouse teams to ensure smooth material and product movement—and to deliver the dependable service our internal and external customers count on. Job Description: Key Responsibilities: - Own end-to-end demand management: review forecasts, prevent stock-outs, and align coverage with stakeholders. - Manage customer orders, coordinating with Production and Quality to ensure reliable supply. - Plan shipments to match requested delivery dates with Dispatch and Warehouse teams. - Handle special requests, including one-time shipments and registration samples, based on customer demand. - Maintain accurate customer service records in SAP (Systems, Appli...