Lead Customer Service Manager

Job description

Title: Lead Customer Service Manager Division Name: Student Affairs Department: Event Management, Dining and Hospitality Job Summary: The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community. This position is responsible for the coordination of all student employee activities and the development of a customer service team that responds to customer needs and resolves customer complaints. This position also plays an integral role in ensuring the cleanliness of the dining center. Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and reta...