Information Technology Support Technician

Job description

Req ID: 363701 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Information Technology Support Technician to join our team in Indianapolis, Indiana (US-IN), United States (US). Position Overview: - Provide onsite in person technical support for end users in a plant/manufacturing environment - Individuals here have a well-rounded knowledge of the policies and procedures for their work area. - Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. - They may make policy recommendations to their managers and be an escalation point for less experienced team members. - Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks / printers / tablets. - May respond to calls after normal business hours per leader instructions. - Identifies potential issues that could adversely impact end user experience and takes corrective action. - Interact directly with clients and o...