HVAC Truck Based Service Manager

Job description

What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: - Set and monitor goals for overall team growth and profitability. - Lead the efforts of the Service Team to ensure productivity, consistency and quality. - Respond and assist with the closure of warranty-related issues. - Manage customer relationships and drive issue resolution. - Assist with monthly forecasting and management of overhead accounts. - Maintain optimum team staffing levels through labor forecasting, planning, and management. - Recruit, hire and retain team staff. - Work with direct reports and Team Technical Leads to create effective development performance plans. - Communicate clear performance expectations, conduct quarterly one on one meetings and annual performa...