Senior Patient Services Specialist - Clinic Ops

Job description

Under the direction of the PAS manager, the Senior Patient Access Representative has a clear understanding and knowledge of all functions performed by Patient Access. They are responsible for but not limited to assisting patients during the registration process for scheduled and unscheduled visits. This individual has the knowledge to complete the registration process by collecting accurate demographic information, insurance information, obtain prior authorizations as needed, insurance notifications, complete the financial clearance and collect patient liability (if known) before or at the time of service. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Senior Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. The Senior Patient Access Representative should serve as a functional expert for department peers. Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on...