Guest Relations Concierge - PDP

Job description

Employment Type: Part time Shift: Rotating Shift Description: The Holy Cross Hospital Guest Relations Department consists of colleagues who are representative of the first impressions made to our patients and customers entrusting their care with our organization. To support the of initiatives of Person-Centered Care and Living Our Values, it is imperative that these colleagues convey upon first impression interactions that support our Mission and Core Values, where we provide the utmost in patient care and customer service to all those we serve. It is the responsibility of these colleagues to provide superior service to members of our Holy Cross community in a professional and courteous manner. The Guest Relations Concierge position is per diem (as needed) for weekends, holidays, overnight. Schedule flexibility is essential. What you will do: Utilize a high level of interpersonal skills via utilization of emotional intelligence for effective communication with patients, customers, staff, and prospective clients of the organization. Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance; as well as relaying messages and t...