Service Ops. Professional

Job description

About the role - Are you looking for an exciting opportunity to work at the forefront of Openreach’s network platforms? In this role you will join Openreach Technology NetOps who are responsible for evolving Openreach’s network platforms whilst keeping them available and secure. This dynamic role supports governance and lifecycle management of our legacy broadband platforms. The role supports platform stability and operational compliance, coordinating activities across engineering, suppliers, and operational teams. This role maintains deep technical insight into the platform, drives reliability improvements, oversees critical lifecycle processes, and ensures that legacy vendor estates are managed consistently, safely, and proactively. You'll have the following Responsibilities - Platform Health & Operational Assurance: - Conduct daily health checks in partnership with the ASG team. - Produce regular health reports detailing trends, risks, and recommended actions. Change Management & Governance: - Provide oversight and assurance for compaction, consolidation, and major reconfiguration programmes. - Ensure all changes align with ITIL standards, security policies, and platform SLAs. P...