Senior Technical Success Manager

Job description

About the role As a Customer Success Manager (Europe-wide) at Witboost , you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption. Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers benefit from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently. Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship. This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe. How you’ll make an impact at Witboost As a Customer Success Manager, you will: Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers Run onboarding and training sessions for platform teams and key stakeholders, ensuring they unde...