Card Fraud and Disputes Manager

Job description

Description LCCU is hiring!: Your Contribution: The Card Fraud and Disputes Manager is responsible for leading the credit union’s card dispute operations while also driving strategic improvements in fraud prevention. This role ensures accurate, compliant, and member-focused resolution of debit and credit card disputes, including chargebacks, fraud claims, and transaction errors, while also identifying opportunities to reduce future fraud through improved controls and prevention strategies. Essential Duties and Responsibilities: Dispute Management & Operations - Lead end-to-end card dispute operations for debit and credit cards, including fraud claims, billing errors, chargebacks, and merchant disputes - Ensure timely, accurate, and compliant resolution of disputes in accordance with Regulation E, Regulation Z, and card network rules - Oversee provisional credit issuance, case investigations, recovery processing, and final determinations - Manage dispute workflows, queues, service levels, and escalation handling to ensure operational efficiency - Ensure strong documentation standards and audit readiness for all dispute cases Member Experience & Communication: - Ensure dispute resolu...