Director - Customer Experience Digital Transformation

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: As a Director in the Digital Customer Experience group, you will be responsible for supporting Product Management across our loyalty, cobrand and partner product capabilities, driving execution while accelerating business value. You will lead a team of people and product managers, product owners, and product analysts who strive to create connected, meaningful, and personal digital experiences. The successful candidate will work closely with IT, Loyalty, Cobrand, User Experience, Customer Experience, Marketing, Revenue Management, Sales, and other departments in developing product roadmaps and will be accountable for product objectives and key results that align to corporate strategy. His or her key responsibili...