Director - Customer Success

Job description

Position Summary: Customer Success is an integral part the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working with our customers, this team ensures we’re building products that our customers love. The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key stakeholders from various cross-functional teams and Business Units to manage and align others to our Customer Success Strategy. This role will need to maintain a deep understanding of our customers and product lines. They will also focus on three primary functional areas: Customer Success Strategy – Develop and implement the overall strategic vision for Customer Success. Contribute to and align with strategies from other business units (i.e., Sales, etc.). Customer Success Enablement – Ensure that the Customer Success team has the right resources, tools, training, etc. to do their work consistently and effectively. Customer Success Outcomes – Motivative, develop, and guide the Customer Success tea...