Client Service Delivery Manager

Job description

Overview: The Client Service Delivery Manager will be based on a hybrid basis from either our Leeds or London office. This means you’ll need to be within a commutable distance of one of these locations to ensure you can be in the office each week with your colleagues. In addition, you may need to travel to client meetings. The role holder is a critical link between the client relationship teams and operational teams and will ensure services across share registration and share plans are delivered consistently, transparently and in line with agreed service standards. This is a client-facing role, with accountability for service performance across a portfolio of high-profile FTSE clients, owning the end-to-end service performance narrative for each client, translating MI into insights, leading root cause analysis for incidents/complaints and recurring themes, agreeing pragmatic remediation plans with operations and technology and communicating progress and outcomes through clear client governance and reporting. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative and dedicated individuals acros...