Service Manager

Job description

Job Title: Service Manager Location: Paris: Grow Your Career with GTT!: Join GTT to be part of a global mission to simply and securely connect people and data through innovative, AI-driven solutions. We empower curious, adaptive professionals to take ownership of their work, offering a culture where your ideas have a visible, real-world reach. If you are energized by complex challenges and a supportive team that lifts each other up, GTT is the place to build a rewarding career. Own the customer experience by driving service excellence, accountability, and long‑term value. As a Service Manager at GTT, you will be the customer’s champion, accountable for managing the end-to-end service experience across a portfolio of customers. You’ll work closely with internal delivery, operations, and commercial teams to ensure services are delivered in line with agreed commitments while continuously improving customer outcomes. About the Role: The Service Manager is responsible for overseeing the end‑to‑end customer service experience, ensuring service delivery consistently meets contractual commitments and customer expectations. Acting as the primary point of accountability, this role balances o...