Collections Associate

Job description

Primary Responsibility: Perform activities necessary for effective and efficient collections processing, and maintain a good customer relationship. What You’ll Do: - Review customer aging and identify past due items for collection purposes using both collection application software and Excel spreadsheet aging reports. - Analyze customer accounts and resolve complex billing disputes, involving the use of spreadsheets and assistance (as required) from operations and Sales. - Make collection calls and send emails and/or letters to delinquent accounts. - Prepare documentation for warehouse liens as directed. - Work with third-party collection agencies as directed by management. - Manage a system of follow-up that assures all delinquent items are resolved according to department goals. - Contact facilities for back-up documentation as needed. - Provide necessary documentation to the customer to facilitate prompt payments. - Investigate and resolve overpayments and deductions on customer accounts. - Prepare management reports regarding customer accounts as needed. - Continue to encourage customers to release Americold from providing warehouse bills of lading and/or proofs of delivery. -...