Senior Director, Patient Solutions Operations (call center)

Job description

The Senior Director, Programs, is a strategic leader responsible for driving excellence in program management, influencing and implementing short and long term business decisions to achieve organizational objectives and financial goals while developing their leadership team. This position will support the program leaders in their planning, coordination, and direction of operational, clinical and quality outcomes based on client needs, market changes, and company initiatives. A successful candidate will be an expert in operational oversight, change management, and building strong relationships with internal and external stakeholders. The Senior Director will be responsible for supporting the achievement of client and organizational goals by: The Senior Director will further be accountable for leading their team to excellence by setting performance goals, evaluating performance, and providing feedback to their team members by: - Ensuring quality and service standards are maintained along with client-specific contractual requirements - Empowering team leaders to own client satisfaction, engagement, and identification of potential service expansion - Troubleshooting escalated issues. -...