Bilingual Spanish Call Center Representative

Job description

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES: Key Responsibilities: - Handle inbound and outbound calls in English and Spanish. - Translate and communicate clearly across both languages. - Assist customers with billing, account updates, and general inquiries. - Maintain accurate and detailed records of customer interactions. - Escalate complex issues to the appropriate department. - Follow company policies and procedures for customer interactions. - Meet daily and monthly performance goals. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THI...