Sr. Desktop Support Engineer

Job description

Sr. Desktop Support Engineer Duration: Contract Location: San Diego, CA - 5 days onsite PURPOSE: The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2–3 support for complex user issues. ESSENTIAL FUNCTIONS: Technical Support & Troubleshooting: - Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms. - Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization. - Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA)....