Director, Customer Experience

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As a Director Customer Experience you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here! What you’ll be doing: - Leads and mentors a team of Account Executives to deliver exceptional customer experiences and high levels of client satisfaction - Oversees client accounts to ensure successful program execution, contract compliance, and service excellence - Builds and maintains strong relationships with key clients, serving as a senior escalation point and strategic partner - Drives customer retention, contract renewals, and revenue growth across an assigned portfolio - Identifies and pursues upsell and cross-sell opportunities within existing accounts to expand business - Partners cross-functionally with Sales, Marketing, and Operations to...