Manager, Gift Shop

Job description

The Gift Shop Manager manages the daily operations of the university's gift shop, including both in-store and online retail. This role provides strategic leadership in customer experience, merchandising, sales growth, and staff supervision. The Manager ensures the shop operates efficiently, meets revenue goals, and reflects the mission and brand of the university. Work Location: Virginia Beach, VA: Qualifications: - Serve as the Manager on Duty (MOD) for the Gift Shop, ensuring smooth daily operations, including opening and closing procedures. - Drive sales and profitability through strategic merchandising, promotions, and effective inventory management. - Deliver and model exceptional customer service to all guests, ensuring a welcoming and professional environment. - Oversee the visual presentation and cleanliness of the shop, maintaining high merchandising standards and brand consistency both in-store and online. - Manage online store operations, including product listings, order fulfillment, and customer communication. - Maintain inventory accuracy by conducting regular counts and collaborating on ordering processes. - Coordinate product purchasing, vendor communication, and bu...