Scheduling Team Lead

Job description

Description We are currently hiring a Scheduling Team Lead to join our Appointment Scheduling Department. Join The NeuroMedical Center Team: At The NeuroMedical Center, our mission is simple: to make a meaningful difference in the lives of every patient we serve. Achieving that goal starts with exceptional people. We are seeking compassionate, dedicated professionals to join our team. Requirements: Staff Support: - Serve as the primary point of contact for call center staff - Provide guidance on scheduling protocols and practice workflows. - Assist staff with complex scheduling situations. - Intervene with difficult or escalated patient calls when needed. - Support staff in resolving patient concerns in a professional and timely manner. Scheduling & Provider Coordination: - Assist with managing provider schedule changes including: - Schedule freezes - Provider time off - Clinic closures - Coordinate patient rescheduling when provider schedules are modified. - Ensure patients affected by schedule changes are contacted & rescheduled appropriately. Workflow & Task Monitoring: - Monitor Athena buckets to ensure staff complete assigned daily tasks. - Ensure incoming scheduling requests,...