Clinical Office Administrator and Coordinator ROI

Job description

Salary - €36,605 based on full time hours, 39.0 Location: Dublin, Ireland. Hybrid working (3 days in office per week mandatory ) Hours: Full-Time, permanent shift pattern to cover between 8 am -8 pm. HealthHero is Europe’s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets “whole health” needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we’re simplifying healthcare and improving lives. We are looking for an Office Administrator and Coordinator to join us on a full time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. About the role: - Assisting clients over the phone who have called in to access the Support Line, directing them to the most appropriate service. - Setting up client records, managing the inbound calls to the counselling line as well as arranging call-backs for clients. - Dealing with client, customer and Affiliate queries. - Prioritizing risk calls and directing them to the most appropri...