Operations Specialist

Job description

Description ­­­­­­­­­­­­­­­­­­­­­­­­­Job Description Summary/Objective: The Operations Specialist is a cross-functional execution role responsible for carrying out internal and customer-facing communications, marketing activities, and operational readiness support. Working directly under the strategic direction of senior leadership, this role ensures the right information reaches the right audiences — at the right time — through organized, consistent, and well-executed communication and workflows. This is an execution and coordination role for someone who is highly organized, detail-oriented, and thrives in a structured, mission-critical environment. Essential Duties and Responsibilities: Communications Execution - Execute structured communication plans and frameworks as directed, ensuring customers and internal teams are informed and prepared during high-impact, time-sensitive events (e.g., elections, product launches, system updates) - Draft and distribute proactive customer-facing communications including readiness notices, alerts, FAQs, and operational guidance - Maintain communication calendars and ensure messaging is sequenced, timely, and aligned to key operational milestone...