DSW Associate Store Manager

Job description

General Summary Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store. Essential Duties and Responsibilities: Be empowered to meet the customer where they are and personalize their experience: - Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. - Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance s...