Professional Services Consultant

Job description

KEY RESPONSIBILITIES: - Implement Smart Communications solutions at customer sites. - Installation and configuration of Smart Communications products on client sites - Conducts a product knowledge transfer session to customers while on site - Works with appropriate team members to achieve successful project completion, providing mentoring and technical guidance to more junior team members. - Supports and maintains project plans provided by the Project Manager or Senior Consultant. - Deputized in the absence of Project Manager or Senior Consultant - Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and the client - Meets delivery schedules and budgets. - Supports project change controls, ensuring Smart Communications’ contractual position. - Supports post-project reviews. - Supports client implementation document and provide quality implementation documentation on time - Interfaces with client in a professional manner - Understanding client requirements and mapping to Smart Communications solutions. What we’re looking for: PERFORMANCE INDICATORS - Deliver against Company customer sa...