Access Center Manager / Clinic Manager II

Job description

Working/Functional Title Access Center Manager: Position Summary: Job Summary: The Patient Access System Manager drives operational excellence across patient access services by setting clear performance standards, optimizing workflows, and ensuring staff accountability. This role leads call center, referral, and scheduling operations to enhance efficiency, improve access, and deliver a seamless, patient-centered experience while partnering with leadership to continuously improve systems and outcomes. Key Responsibilities: - Plan and oversee workflows to support patient access operations - Monitor and improve performance standards and KPIs - Ensure accuracy of patient registration and insurance data - Develop and maintain SOPs and training materials - Optimize use of systems and platforms (e.g., Epic) - Promote a patient-centered access experience - Oversee resolution of patient inquiries (billing, scheduling, insurance) - Handle escalated concerns with professionalism and timely follow-up - Partner with clinical, operational, and administrative leaders - Provide recommendations to improve access and communication processes - Coach and develop staff to achieve performance goals - Se...