Program Manager - Customer Experience

Job description

Job Description Join the team redefining how the world experiences design. Hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte, merbaha! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work This role is based in Istanbul on a hybrid set-up . At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You’ll collaborate closely with global stakeholders while helping strengthen our support foundations locally and at scale. What you’d be doing in this role As Canva scales towards 1 billion users, change is constant — and that’s where you come in. As a user voice experience advocate within our Service Design & Delivery (SDD) group, you’ll shape how support feels for users in Turkey . You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities. You'll create and execute the support strategy that makes Turkish users feel like Canva was built just for them. You have the amazing opportunity to define your role. You'll encounter problems no one has s...